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You Need To Understand This
Working With PeopleLevel 5 · Real-world

The vague request

Your manager sends eleven words on a Friday afternoon. You have to work out what they actually want.

What this trains: Turn an ambiguous instruction into a defined piece of work, without going back with six questions.

50 minMessy information, missing context, real trade-offs.You can retry

The situation

It is 4:40pm on Friday. Your manager sends:

"Can you look into the churn thing before Wednesday? Thanks"

That is the entire message. They are now offline.

Things you do not know:

  • What "the churn thing" refers to. There was a mention in a meeting three weeks ago that you half heard.
  • Whether they want numbers, a recommendation, or a conversation.
  • Who it is for. Them, or someone above them.
  • Whether "before Wednesday" means the work is done, or presented.
  • Whether anyone has already looked at this.

Things you do know:

  • Your manager has a board meeting on Thursday.
  • Two customers cancelled last month and there was an unhappy email thread.
  • You have access to the billing export and the support ticket system.

Why this is level 5

There is no correct answer here, and nobody is coming to tell you what to do. This is the actual shape of most real work: an underspecified request from someone who is busy, where the cost of asking six questions and the cost of guessing wrong are both real.

The skill being tested is judgement — deciding what you can reasonably assume, and what you genuinely cannot proceed without.

Your task

Write the message you would send back tonight, before you log off.

It must:

  1. State what you have understood the request to be.
  2. State the assumptions you are making.
  3. Ask one question — the one that would actually change what you do.
  4. Propose what you will deliver, and when.

Under 200 words. One question. That is the constraint that makes this hard.

Hints

How this is evaluated

Reflection

Which did you feel more strongly: the urge to ask more questions so you could not be blamed, or the urge to say yes and figure it out silently?

Most people lean hard one way. Knowing which way you lean is the thing worth taking from this lab, because that instinct will show up in every ambiguous request you ever receive.

Your attempt

Constraints

  • You may ask exactly ONE clarifying question
  • Your reply must be under 200 words
  • You cannot start work until Monday, and it is due Wednesday
0 words